Printer showing offline?
We've seen this before.
The "printer offline" error is our most common call. We've fixed it on HP, Canon, Brother, Epson, and Samsung printers more times than we can count. It usually takes about 15 minutes.
The calls we take most often
Printer issues tend to fall into the same categories. Which means we know exactly where to look.
Printer offline error
The printer is switched on, your computer says it's offline anyway. This is usually a driver issue, a stuck print queue, or a misconfigured port setting. We fix the root cause, not just clear the error.
Wireless printer setup
New printer that won't connect to your Wi-Fi, or an existing one that disconnected after a router change. We configure the network settings on both the printer and the computer.
Driver reinstallation
After a Windows update, printer drivers sometimes break. We remove the old driver completely, download the correct version from the manufacturer, and install it cleanly.
Scanner not detected
Printer works fine but the scanner part doesn't show up in Windows or Mac. This is usually a driver or USB configuration issue. We get the full unit working, not just the print function.
Scan-to-email setup
Many offices want to scan directly from the printer to an email address. We configure this on both the printer's internal settings and the email server side — including with Office 365 and Gmail.
Print quality & jam errors
Streaky prints, pages that come out blank, or jam errors that appear even when there's no jam. We walk through the diagnostic steps remotely and identify whether it's a software or hardware issue.
Printer still not working?
Call us. The first diagnosis is free, and most printer issues are sorted the same day.
Call 706-5785-620