Terms of Service

By using FixMyPC services, you agree to these terms. Please read them carefully.

Independent third-party service

FixMyPC is an independent, third-party technical support provider. We are not affiliated with, endorsed by, or authorised by any device manufacturer, including but not limited to HP, Canon, Dell, Apple, and Microsoft. Any use of third-party brand names is for referential purposes only.

Scope of service

We provide remote technical support for software, driver, and configuration issues on Windows PCs, Mac computers, printers, and home networks. We do not perform physical repairs and are not responsible for hardware failures or physical damage to devices.

No fix, no fee

If we are unable to resolve the specific issue you contacted us about, no charge will be applied for that session. If we resolve the primary issue but you are dissatisfied for reasons unrelated to the work performed, our standard session fee applies.

Remote access

By permitting a remote session, you agree that our technician may view and control your screen for the purpose of resolving your reported issue. You may terminate the session at any time. We do not retain access after a session ends.

Limitation of liability

We are not liable for any data loss, hardware damage, or consequential loss arising from our services, except where caused by our negligence. We strongly recommend backing up important data before any support session.

Changes to these terms

We may update these terms occasionally. The current version is always published on this page.

Contact

Questions? Email support@fixmypc.in.